1. Creating an Account

To use NIOX Cloud®, you are required to create an account. Creating an account is straightforward and easy to do. Follow these steps:

1. Install NIOX Cloud® on your iPhone or Android device.
2. Open the NIOX Cloud® app on your device.
3. Underneath the login button on the opening screen there is a link that you can tap to create an account.
4. Once tapped, a form will appear. Simply fill in your details.

One of the the fields is called ‘Device serial number’. This is required. Follow the steps below to find your serial number.

Finding your serial number is easy, there are a few ways in which you can do it. The simplest way is to locate the serial number label on the device. Simply close the device kick-stand and lay it flat. On the front panel where the feet are located is a small white label. This label contains some numbers, the serial number is the nine-digit number in the bottom right of the label. The serial number has a (21) before it.

Alternatively, you can find the serial number by turning NIOX PRO® on. Once on, wait for the device to condition to the environment. Once completed, tap the device information tile on the right hand side of the home screen.

Once you have located the serial number, the nine digit number next to 'INSTR ID:', add it into the field on the app.

5. Click sign-up once you have completed all fields.

Once signed-up, the system will cross-reference your device serial number. If it matches, the app will approve your account instantly. If there is a mismatch, the app will communicate with the NIOX Cloud® support team. They will then reach out to you with some questions or approve the account straight away. Communications about your account’s status will take place over email.

2. Logging into NIOX Cloud®

To login to your NIOX Cloud® account simply enter your email address and password into the first screen of the NIOX Cloud® app.

If your details match, you will be taken to the NIOX Cloud® home screen.

If there is an error, the field will alert you as to the issue.

3. Navigating NIOX Cloud®

NIOX Cloud® is designed to be intuitive and easy to use. Navigating around the app is simple. Below is an explainer of the home screen of NIOX Cloud®

Title bar: Shows the users name, settings icon and logout icon. Tap the settings icon to access settings, and the logout icon to logout of your account.

Buttons: In the middle of the screen are the navigation buttons. Here, simply tap the button to move to that screen and function.

Contact NIOX® Support: At the bottom of each screen is the technical support button. Simply tap this to open our handy NIOX® Support Hub.

4. Syncing Data

NIOX Cloud® resolves around syncing data.

Before we get started, ensure that your NIOX PRO® device is switched on and has performed its initial self-checks. Once on, tap the settings icon , then tap the options menu icon . From here ensure that the toggle next to the Bluetooth icon is toggled on. It should look like this in the area highlighted by the red box:

Next, tap the back icon in the top right to go back to settings, from here tap the Bluetooth icon in the settings menu. Here there are two windows, the first one (on the left) is to connect to a new device and the second one (on the right) is to remove a previous connection:

Always ensure that you remove the previous connection first, before adding a new connection. To do this, tap the remove icon on the right side. Next tap the checkmark  to remove any previous devices. This will then take you back to the two windows, now tap the new device icon on the left to access the connection screen:

Leave the device on this screen, then get your device with the NIOX Cloud® app installed ready.

Mobile device Bluetooth requirements
Make sure that you have Bluetooth on before attempting to sync your data with NIOX Cloud®.

On iOS, swipe down from the top right of the screen to access control centre. From here make sure that the Bluetooth icon is blue, indicating that it is active.

On Android, depending on device, swipe down from the top right of the screen to access control centre. From here make sure that the Bluetooth icon is active.

Alternatively, in both iOS and Android, navigate to the settings app, and then Bluetooth. From here ensure that Bluetooth is switched on.

If you are not logged in, login to your NIOX Cloud® account following section 2.
If you do not have an account yet create an account following section 1.

The NIOX Cloud® app
To sync data from your NIOX PRO® device to NIOX Cloud®, simply tap the ‘Sync Data’ button on the home screen.

As your device is on the Bluetooth connect screen, the device will appear instantly within the ‘Available Devices’ window within the app.

Tap the device, with the correct serial number that is displayed.

Next, the NIOX PRO® device will pop-up with a key-code. Your device will also pop-up asking for the key-code. Ensure that you type the key-code from the screen of your NIOX PRO® into your the app and then tap the button: Pair. You can see what this looks like with 'image one' below.

Once paired, the NIOX PRO® device will briefly show the A05 screen with a QR code. This simply means that the NIOX PRO® is now connected to your device. On the NIOX Cloud® app, the screen will show a syncing data progress bar. Once synced, the app will take you to the device information screen. This will show you how many tests you have remaining on the device and the status of your NIOX® Sensor and Breathing Handle.

Image one: Select device

Image two: Pairing

Image three: Data synced

Now your device is connected to NIOX PRO®. If you want to do this again, there is no need to visit the Bluetooth screen in settings. You can simply connect to your device with the app and sync data at any time, as long as the device is on.

5. Accessing your Data

Once your account is set-up and you have synced data, you can then access your data anytime, anywhere. You are able to do this from the mobile application or via a web browser.

NIOX Cloud® App Access
On the mobile application, simply open the app, login, and then tap the ‘Measurement Logs’ button on the home screen. This will then present two options, tap ‘Measurement Logs’ to access the measurement logs on your account and tap ‘QC Logs’ to access the ‘QC Logs’ on your account.

Both options will present a scrollable list of logs, with different pages depending on the number of logs that you have synced.

NIOX Cloud® Website Access
If you would like to access your logs on your computer, simply visit nioxcloud.com and then click login. Once clicked the login screen will appear:

After logging in you will see the home dashboard. To access your results, click the ‘Measurements’ button in the left navigation:

From here you are then able to see your most recent logs in a scrollable list. You can also export your logs into a .xls file for Microsoft Excel to take your data even further. Below is an image of the data in an .xls format:

Remember to Resync
Remember that the data saved in your account is only the most recently synced data from your NIOX PRO® device. To ensure that you have the latest data, simply sync with your NIOX PRO® device on a regular basis.

6. Ordering Products

NIOX Cloud® is designed to make ordering additional tests and components for NIOX PRO® super easy. You can order additional tests and components via the mobile and desktop applications.

On app ordering
Simply tap ‘Order Products’ on the app home screen. From here, you will be presented with a list of options of what you can order within your web browser. Simply tap what you require and then confirm the number of tests needed with the ‘Next’ button on the screen to continue. Once tapped, your request is shared directly with NIOX® Customer Services, who will reach out to you to confirm your request.

Image one: Options on app

Image two: Select number of tests

Image three: Order requested

Website ordering
On the NIOX Cloud® website, the process is the same. Only this time, the button is located in the left navigation menu. Once clicked, the system is identical.

7. Viewing device information

Not near your device and need to access your device information? No issue, simply login to the NIOX Cloud® web application via nioxcloud.com and all of the details regarding your device are easy to locate.

On the main dashboard after logging in you will be presented with the number of remaining tests and expiration dates for your NIOX PRO® device, NIOX® Sensor and NIOX® Breathing Handle. If you would like to access your device serial number, simply click the ‘Device Information’ button within the left side navigation. Here you will be presented with your serial number for your device.

Not near your device and need to access your device information? No issue, simply login to the NIOX Cloud® web application via nioxcloud.com and all of the details regarding your device are easy to locate.

On the main dashboard after logging in you will be presented with the number of remaining tests and expiration dates for your NIOX PRO® device, NIOX® Sensor and NIOX® Breathing Handle. If you would like to access your device serial number, simply click the ‘Device Information’ button within the left side navigation. Here you will be presented with your serial number for your device.

You can also view real time information about a device via Bluetooth. To do this, tap ‘Device Information’ on the home screen and then tap the NIOX PRO® device that is in range of your device. This will then present the information for that device on the screen.

8. Deleting your account

No longer need your account and want to delete it and the data associated? No problem. Simply login to NIOX Cloud® on your mobile device and then tap the settings icon in the top right corner of the home screen.

Here then tap ‘Delete account’. You will then be issued a warning that account deletion is permanent. If you still want to proceed you can then tap the additional ‘Delete my account’ button at the bottom of the screen. Once more a final pop-up will be presented to you. To really continue, tap the further ‘Delete Account’ button within the pop-up.

Tap the settings icon

Tap delete account

Confirm account deletion

9. Troubleshooting

Syncing Data
If you encounter a ‘Something Went Wrong’ message, this could be for a number of reasons. Firstly, it could be that the Bluetooth connection was lost. This is rare, but can sometimes happen in crowded locations where there are lots of Bluetooth devices present. In this case, simply re-try the ‘Sync Data’ process again.

If you are unable to see any devices in the ‘Available Devices’ window, follow these steps:

1. Make sure that Bluetooth is switched on within your iOS or Android device.
2. Ensure that your iOS or Android device has given NIOX Cloud® permissions to access Bluetooth.
3. Ensure that the device is not connected to another device. To remove an existing device, simply tap the settings icon  and then the Bluetooth icon  within the NIOX PRO® device. Then tap the remove devices window the right side button on the image below, followed by the checkmark  to remove the connected device.

Sometimes, the device that you are using to connect could have been cleared by another user of the NIOX PRO®, in the rare event of this happening, the correction is very simple:

1. Navigate to Bluetooth within the settings of your iOS or Android device.
2. Locate the NIOX PRO® listed in the list. Tap the information icon, then tap the ‘Forget Device’ button / text. Once that has been completed, navigate to the Bluetooth settings within NIOX PRO®, by tapping the settings icon and then the Bluetooth icon, then tap the remove device window followed by the checkmark.
3. Once tap the connect window and navigate back to the ‘Sync Data’ window within the NIOX Cloud® app. Now try to connect to the device once more.

Further assistance
If you require further assistance, then please contact the apps team via digital@niox.com. Here we will be able to help understand your issue and troubleshoot with you.